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Customer Success Engineer

Tel Aviv, Israel

Key Responsibilities

  • Act as a trusted advisor, guiding customers through issue resolution, best practices, and service optimizations.
  • Lead onboarding processes and customer training to ensure effective adoption of Datafy’s product.
  • Monitor customer usage, identify potential issues, and provide recommendations to improve performance and scalability.
  • Represent customers’ technical and business needs to internal teams, contributing to product roadmaps and improvements based on real-world use cases.
  • Identify growth opportunities and aligning technical solutions with business objectives.
  • Develop scripts and automation tools to streamline issue resolution and enhance customer workflows.
  • Work closely with internal support, engineering, and product teams to escalate and resolve complex challenges effectively.

Qualifications

  • 3+ years of experience in Kubernetes administration and storage.
  • Hands-on experience with cloud providers (preferably AWS).
  • Strong expertise in Linux administration and troubleshooting.
  • Scripting & Automation skills (Bash, Python, or Terraform).
  • Experience with monitoring and performance optimization tools.
  • Proven track record in customer-facing roles and meeting sales expansion KPIs.

About Datafy

Datafy is a cutting-edge startup revolutionizing cloud storage efficiency with innovative solutions that help customers optimize and scale their cloud storage usage, achieving significant cost savings. Founded by a team of seasoned entrepreneurs and technologists, Datafy is backed by top-tier VCs such as Insight Partners. With ambitious plans for hypergrowth, Datafy is building a world-class team to transform how businesses manage their cloud infrastructure

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